In these difficult times, we want to help Key Workers travel to work in a way that is safe, healthy and low-cost: by riding a bike.
Our partner Wheels to Work Derbyshire are funding 120 free refurbished bikes for key workers in Derby. Thanks to funding from Foundation Derbyshire, all key workers can also get a free helmet.
How to claim your free bike
Step 1: Email Wheels to Work
- Email: firstname.lastname@example.org
- Give your full name, address, phone number and evidence of key worker status. You must also be able to provide photo ID (upon collection of the bike).
Step 2: Make an appointment to collect your bike
- Wheels to Work will book a slot for you to collect your bike. They offer appointments on Tuesdays, Wednesdays and Saturdays between 10 am and 2.30 pm.
- Please do not turn up without an appointment.
Step 3: Collect your bike
- When you arrive we will give you a choice of bikes that suit your height and travel requirements. You can pick one, give it a spin and then ride it away.
Step 4: Get your free Travel Plan from Sustrans
- National walking and cycling charity, Sustrans, is offering a free Travel Plan to all key workers who claim a bike through the Wheels to Work scheme. This involves help with safe cycling and planning the best route for you. Simply email email@example.com once you have collected your bike.
Frequently asked questions
What kind of bike will I get?
All bikes are second hand and refurbished to a high standard. They are basic models which are thoroughly safety tested and run smoothly. They will feel “better than new” to ride. In order to maintain safety in response to the COVID-19 crisis, we will give you a choice of two bikes to try – both will be selected to suit your height and travel requirements.
Where do the bikes come from?
Our bikes are sourced via our “Bike Back” project, which takes donations of unwanted bikes into local prisons and teaches prisoners to fix them. The prisoners gain employable skills and earn a City & Guilds qualification – helping them build a better future after release. The refurbished bikes are then thoroughly safety-tested by our professional mechanics.
What happens if I can no longer make my collection day?
Please contact Wheels to Work as soon as possible and they will let us know. They will then arrange another collection date.
Can I just turn up to buy or collect a bike?
For safety reasons, customers should not turn up outside their agreed collection window. To protect our staff and other customers, we reserve the right to turn away anyone who does this.
Is it safe to collect my bike?
Our primary focus is to protect the health of our staff and customers. Our staff are following Government guidelines, including strict cleaning and social distancing measures. All bikes are handled with gloves and will be fully disinfected before being handed over.
We are confident that providing collection windows will eliminate the chances of customers coming into contact with each other. In the unlikely event that another customer is there when you arrive, please keep a safe distance of at least two meters at all times.
Help us stay safe: Please do not enter the workshop for any reason at any time.
What happens if something goes wrong after I take the bike away?
We have a 30 day, no quibble guarantee. Please contact us on 01332 987 250 as soon as you notice the problem and we will arrange to fix your bike for you.
Need help with road skills or route planning?
Sustrans is offering free support with safe cycling and route planning. Email: firstname.lastname@example.org
How can I get in touch?
Our workshop is closed to the public so please get in touch with is us via Wheels to Work: email@example.com