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Derby servicing Ts & Cs

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  1. Frequently asked questions

  2. Terms and conditions

  3. £50 voucher terms and conditions

  4. Warranty and workmanship guarantee


 
Frequently asked questions

How quickly can you fix my bike?

We will assess your bike and discuss when we can fit you and how long your repair will take. On the rare occasion that a job turns out to be bigger than expected, or there is a delay in getting parts, the mechanic will contact you as soon as possible to let you know.

What happens if you can’t fix my bike?

We can handle pretty much any issue!  In some cases, if your bike is in really bad condition, we may recommend the more affordable option of buying one of our refurbished bikes.  You can browse our selection of refurbished bikes here. Or speak to our mechanic.

How do I drop off / pick up my bike?

Our workshop is based at Unit 1, Siddals Road, Derby DE1 2QE.

You can find us right next door to the Alexandra Hotel where you will see a wide-gated access to a business yard with our big blue Bike Back Derby sign.  Parking is free in the yard. Click here to find Bike Back Derby on Google maps.

How do I know how much the work will cost?

Once you have dropped your bike off we will assess it and contact you with a breakdown of the work and an estimated quote.  If you have a limited budget, you are welcome to discuss your options with us – including saving up to 50% on the cost of spare parts by using safe, second-hand parts. However, we will not carry out work in part if it is not sufficient to make the bike safe to ride. All work to be carried out will be agreed with you before work starts.

If the work will cost significantly more than the estimate we have given, the mechanic will call you to agree on the costs before proceeding with the work.

How do I pay?

When your bike is ready we will call you to let you know.  You can pay upon collection. Card payments are preferred. 

What Coronavirus measures are in place?

Our primary focus is to protect the health of our staff and customers.  Our staff are following Government guidelines, including strict cleaning and physical distancing measures.  All bikes are handled with gloves and will be fully disinfected before being worked on - and then again before collection. We ask that if someone else is dropping off or collecting their bike when you arrive, please wait for them to finish - and keep a safe distance of at least two meters at all times.

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Terms and conditions

Our terms and conditions are simple:

We aim to accommodate all bike types including mechanical issues on e-bikes. As always, if there are any issues we will contact you as soon as possible to discuss your options.

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£50 voucher terms and conditions

Life Cycle Derby is offering servicing and repairs using the Government’s Fix Your Bike Voucher Scheme. Residents in England can apply for a free bike repair voucher, worth £50, that can be used to get their bike back into working order and running smoothly. Apply for your voucher using this link

Which repairs are covered by the voucher scheme?

The voucher can’t be used to replace or upgrade bike components that are already considered safe and roadworthy. Eligible repairs include:
•    Repairing or replacing tyres, tubes, wheels and related components
•    Adjusting, repairing or replacing braking system components
•    Adjusting, repairing or replacing transmission system components (e.g. your gear mechanism or chain)
•    Repairing or replacing other essential components that prevent the bike from being used safely (e.g. deteriorated grips or saddle)

If in doubt, speak to our mechanic.

How many vouchers can I claim?

Each household in England can apply for a maximum of two bike servicing vouchers. Only one voucher can be used per bike.

What happens if my voucher is fake?

Vouchers are only available through the Energy Saving Trust’s website. The Energy Saving Trust is the Government’s chosen provider. Vouchers offered elsewhere are likely to be fake. If your voucher is found to be fake, you must pay the full cost of the service before we return your bike to you.

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Warranty and workmanship guarantee

Our experienced mechanics work to the highest standards. They are qualified to a minimum of City & Guilds Level 2 / Velotech Gold / Cytech Level 2 qualifications – and have between 5 and 25 years’ industry experience.

All new parts used on your bike are brand new and from well-known, quality manufacturers.  

We also offer the option of using safe, second-hand spare parts, with savings of up to 50% if you opt for this. Your mechanic can answer any questions you may have about the second-hand parts we could use on your bike. Please speak to them when you drop your bike off.

What happens if I notice an issue?

Please get in touch as soon as you notice a problem.  We will prioritise getting your bike booked back in and any problems resolved to your satisfaction as quickly as possible. 

 

 

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