fbpx Data & Digital Systems Officer | Life Cycle UK

Data & Digital Systems Officer

Hands typing at a computer

This is a wide ranging role with an overall remit to ensure that Life Cycle UK has reliable, user-friendly and scalable IT systems – both internal and public facing – that remain fit for purpose as we grow. This is vital both to provide a solid foundation to deliver our mission to get more people cycling and in order to effectively use data to drive decisions and demonstrate our impact to the public.

Please read all the information below before applying.

  1. Background to Life Cycle UK

  2. Job Description

  3. Key responsibilities

  4. Person specification

  5. Terms & Conditions 

  6. Application Process

  7. Download the job pack

Background to Life Cycle UK

Our Mission

We help more people get cycling, to transform lives and the environment.

What we do

To achieve this, we:

  1. Offer people access to working bicycles
  2. Help people gain the skills and confidence to cycle wherever they want, whenever they want
  3. Offer extra support to anyone who faces barriers to unlock the benefits of cycling
  4. Strengthen the cycling sector: we train new bike mechanics, cycle instructors and partner with Local Authorities, businesses and other charities looking to boost cycling levels.

Our Approach

We work with people to offer practical support to help them cycle, in ways that can scale up and be replicated elsewhere. We want to build independence, not dependence, and help people continue to benefit from cycling beyond our direct involvement.

We are passionate about working in a way that maximises social value and we treat everyone with honesty, decency, openness and respect. We strive for excellence in everything we do, but we aren’t afraid to try new things. We are bold. We are open-minded. We are always learning.

Watch our Two's Company video

Our Values – we believe:

  • More cycling is vital for better physical, mental and environmental health.
  • Cycling can be safe, affordable and practical for most short journeys.
  • With the right support, almost anyone can cycle.

Life Cycle UK was founded in 1999 and works with 9,000+ people a year. We run projects in the West of England, Swindon, Hereford, Bournemouth & Derby. See more at: www.lifecycleuk.org.uk/our-impact   


Job Description

Data and Digital Systems Officer

Full Time (37.5 hours per week)
£24,214 - £28,425

Life Cycle UK runs a range of projects – from bike recycling, cycle training and tandem rides, to youth work and accredited training – in a growing number of locations. As Data & Digital Systems Officer, you will work with the Marketing Manager, Senior Management Team and other staff to:

  1. Design, implement and maintain reliable, consistent and user-friendly systems that enable:
    • Efficient internal administration and delivery of our various charitable projects.
    • A painless and consistent external way for the public to access our services.
    • Systems to be quickly added to or changed as the charity roll-outs services to new areas.
  2. Support staff to track the outputs and outcomes of each area of the charity’s work. You will help staff to extract key data and present it in a way that encourages data-driven decision making and work with colleagues to use data to demonstrate our impact to the public.
  3. Communicate effectively with staff, freelancers and volunteers from across the charity to understand their needs, identify common problems and find ways to further improve our systems and use of data. You will be able to translate to and from “tech speak” for non-technical users.

You will get close support from senior management, but we seek someone with a pro-active approach and an enquiring mind who is committed to testing, learning and continuous improvement. This role is dynamic and creative - You will not simply work through stale task lists! You will have the initiative to explore new ideas, suggest new ways of doing things and be an excellent communicator who can bring people with you to deliver change.


Key responsibilities

  • Maintaining reliable, effective & scalable IT systems for Life Cycle UK.
  • Responsibility for the smooth functioning of our website.
  • Work closely with marketing colleagues to provide an engaging, accessible and consistent user experience.
  • Identify and implement incremental improvements to existing systems, based on staff and customer feedback.
  • Work with the Senior Management Team to select and manage our support contracts with external IT providers.
  • Clearly document the set-up of our systems, for training and data audit requirements.
  • Put in place systems to provide ongoing training & support to staff.
  • Work with colleagues to implement effective systems to track outputs and outcomes consistently.
  • Work with colleagues to use data to demonstrate our impact to the public.
  • Identify and assess new software, systems and processes that could further streamline admin and help deliver our charitable mission more efficiently.
  • Present recommendations for improvements to management
  • Keep the charity compliant with data protection and other relevant legislation.


Person specification

Skills, experience and knowledge




Good technical understanding of websites, CRM databases



High level user of a CRM and CMS system



Excellent communication skills with the ability to understand user requests and translate them into technical requirements and functional systems.



Previous experience of data management.



Proven ability to deliver complex projects on time.



Ability to train and support ‘non-technical’ users to use new systems.



Experience using CiviCRM and Drupal



Experience managing and maintaining a CRM and CMS



Experience using Google Analytics



Interest in UX and user experience



Understanding of the voluntary sector



Personal attributes




Positive, enthusiastic, can-do attitude



Ability to engage and influence colleagues



Excellent planning and organisational skills



Problem solving skills – solutions focused



Note: This job description is for guidance only. You will be expected to undertake activities as required in order to develop Life Cycle and ensure it is a strong, stable and effective organisation.


Terms & conditions 

Salary: £24,214 - £28,425. This is at Life Cycle UK salary band 3b

Working hours: Full time (5 days / 37.5 hours per week)

Working days: Monday – Friday. Flexible working and TOIL will be considered.

Contract length: Permanent.

Probationary Period: 6-months, with reviews at 1 month, 3 months and 6 months.

Annual Leave: 31 days paid leave in each holiday year, pro rata. Statutory holidays such as bank holidays are included within this entitlement. 3 of these days must be taken between Christmas and New Year when the Life Cycle UK office is shut.

All employees will receive one extra day of annual leave, pro rata, for every full year they are employed by Life Cycle up to a maximum of 5 additional days.

Pension: 5% contribution to pension.

Other benefits: staff discount on refurbished bike (or Cycle to Work scheme for new bike); TechScheme; free cycle training; free annual bike check-up; discounted Endura cycle clothing; team building meetings and socials; professional development opportunities.

Location: This role is based out of our main office: CREATE Centre, Smeaton Road, Bristol, BS1 6XN
Flexible and home working will be possible, at the discretion of your line manager.

Reports to: the Marketing Manager

Training: Training opportunities will be available: to be discussed on appointment.

Working with volunteers: Life Cycle values its volunteers, who are a major resource and make a vital contribution to our work. You will be expected to encourage, develop and support volunteer involvement in our work.

Equalities focus: Whilst equalities and diversity have always been important to us, we are now on a journey to becoming an anti-racist organisation. This means we are committed to increasing diversity amongst our staff, volunteers and participants – and to actively tackling unconscious bias and structural racism. We expect all staff to share our commitment to be always learning and working to address racial inequality, in order to achieve racial justice both inside and outside Life Cycle UK.


Application Process

For an informal chat about this role contact Becky Whitlock, Life Cycle UK’s Marketing Manager: becky@lifecycleuk.org.uk.

How to apply: 

To help ensure our commitment to a diverse and inclusive workforce please remove all identifying personal information from your CV & Cover Statement including name, address, date of birth, dates of education etc.

Please email office@lifecycleuk.org.uk with:

  1. Your CV (please remove all identifying personal information including name, address, date of birth, dates of education etc.).
  2. A Covering Statement (max 2 sides of A4) explaining why you’re a great fit for this role (please remove all identifying personal information including name, address, date of birth etc.)
  3. Attach these documents to a short cover email that includes:
    • Your name
    • A contact phone number
    • Details of two referees (references will only be taken once your permission is granted).
  4. Fill out our anonymous equalities monitoring survey.

Deadline: Monday 26th April 2021, by 9am.

Interviews: Wednesday 28th April 2021

We will hold physically-distant interviews at: The CREATE Centre, Smeaton Road, Bristol, BS1 6XN Alternatively, we will offer a video interview to anyone self-isolating or shielding due to COVID-19.

Start date: We are looking to have a candidate in post as soon as possible