In these difficult times, we want to help Bristol's key workers travel to work in a way that is safe, healthy and low-cost: by riding a bike. We have partnered with Bristol City Council to offer discounts on our refurbished bikes through the “Wheels to Work” scheme.
Please note: We are experiencing an extremely high level of demand for key worker bikes, so please bear with us if there is a slight delay in getting back to you. To improve our service, we have now changed our system: Key workers will no longer choose their bike from our eBay store (as bikes are selling so quickly). We will now be holding back half of our stock, especially for key workers. We will contact you to discuss your needs and match you with the right bike for you from our stock.
Thanks for your patience and understanding at this very busy time!
About the offer
We are offering £100 off our refurbished bikes – plus a free D lock and pair of lights - to Bristol-based key workers.
Step 1: Fill out an eligibility form
- Fill out the form on the Wheels to Work website
(click here to go to the Wheels to Work website, then scroll down the page to access the form).
- If you need help filling in the form, please email Wheels to Work: Email Louise.Buckley-Simms@bristol.gov.uk
Step 2: Wheels to Work will contact you
They will give you information about where and how you can claim your bike. You can either do this through us or the Bristol Bike Project.
Step 3: Choose your bike
We will contact you once your Wheels to Work form has been processed to help you find the right bike for your height and travel needs.
Step 4: Make a collection appointment
Once you have chosen, we will make an appointment for collection from our workshop in Horfield, just off Gloucester Road.
Due to the Coronavirus crisis, our workshop is closed to the public. Please do not turn up without an appointment.
Frequently asked questions
How do I know if I’m a key worker?
The Government has created a list of all approved key worker jobs. Click here to find out if you are a keyworker.
I don't live in Bristol, can I still claim the offer?
Unfortunately, the funding for this scheme only covers people who live in Bristol postcode areas.
What if I want a bike that's for sale on Life Cycle's eBay store?
We are experiencing an extremely high level of demand for bikes at the moment and our eBay bikes are often sold by the time we get in touch with key workers. We want to manage expectations fairly, so please don't set your heart on a bike we have on eBay. Instead, we will contact you to discuss your needs and match you with a bike that we have in stock. We are holding back bikes specifically for key workers.
How much do your bikes cost?
Prices start at around £80 and go up to around £400.
What happens if my bike costs more than the discount amount?
You will need to pay the difference.
So, for example, if your chosen bike costs £150 and you have a discount of £100 you will need to pay £50.
Please note we are only taking card payments at this time.
What kind of bike will I get?
All bikes are second hand and refurbished to a high standard: They are thoroughly safety tested and will feel “better than new” to ride.
How do I collect my bike?
Step 1: After your Wheels to Work form has been processed, we will contact you and you can choose your bike
Step 2: We will arrange an appointment for collection. Please do not come to the workshop without an appointment.
Step 3: We will also send you a code. Your bike will be locked up outside our workshop during the time window we have given you. Use the code to unlock your bike.
Step 4: You can “test ride” your bike around the carpark. If you are happy, please leave the lock behind and take your bike home.
We have information and instructions up on the wall by the collection area.
What if I arrive and the bike isn’t right for me?
Please lock the bike up securely and then contact us to explain the issue. If you have paid anything towards the bike, we will issue you a full refund.
What if I arrive and there is something wrong with the bike?
Please lock the bike up securely and then contact us to explain what you think is wrong. We will either:
a) Fix the bike as soon as possible and email you with another collection window.
b) Issue you with a full refund – you are welcome to look for another bike with this.
Please note: For safety reasons we can’t issue refunds, swap bikes or fix bikes in person on the day.
What happens if I can no longer make my collection day?
Please contact us as soon as possible and let us know. We will then arrange another collection date.
Can I just turn up to buy or collect a bike?
For safety reasons customers should not turn up outside their agreed collection window. To protect our staff and other customers, we reserve the right to turn away anyone who does this.
Is it safe to collect my bike?
Our primary focus is to protect the health of our staff and customers. Our staff are following Government guidelines, including strict cleaning and social distancing measures. All bikes are handled with gloves and will be fully disinfected before being handed over.
We are confident that providing collection windows will eliminate the chances of customers coming into contact with each other. In the unlikely event that another customer is there when you arrive, please keep a safe distance of at least two meters at all times.
Help us stay safe: Please do not enter the workshop for any reason at any time.
Where do the bikes come from?
Our bikes are sourced via our “Bike Back” project, which takes donations of unwanted bikes into local prisons and teaches prisoners to fix them. The prisoners gain employable skills and earn a City & Guilds qualification – helping them build a better future after release. The refurbished bikes are then thoroughly safety-tested by our professional mechanics.
How can I get in touch?
Our workshop is closed to the public so please get in touch with is us via Wheels to Work in the first instance. We will then make contact with you, once the process has been started.