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Bike servicing for Derby key workers - FAQs

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1.  Frequently asked questions

2.  Terms and conditions

3.  Warranty and workmanship guarantee

 

1.  Frequently asked questions

What is included in the service?

Key workers who live or work in Derbyshire can get a free service up to the value of £80. This covers parts and labour. We will carry out the necessary work to ensure your bike is safe, roadworthy and running smoothly.

This offer is possible thanks to funding from Cycling UK, Derby City Council and Foundation Derbyshire.

Key workers can also claim a free "personal travel plan" from our partners Sustrans, to help you find the best route to work for you.

 

What happens if it costs more than £80 to fix my bike?

For most bikes, £80 worth of work will comfortably cover everything needed to get things running safely and smoothly.

Should your bike need extra work, we will let you know as soon as possible and discuss your options with you. Unfortunately, we cannot accept payment for “top-up” work.

If your bike is beyond repair you may qualify for a free bike, under our “Wheels to Work” scheme. If this is the case we will signpost you to Wheels to Work and you should apply through them.

 

How do I know if I’m a key worker?

The Government has outlined a list of professions that are key work. Click here to check whether you are a key worker

You must also live or work in Derbyshire to qualify for the scheme.

 

How do I book my bike in?

Please note, all services are by appointment only.  

Step 1: Fill out our online form.

Step 2: We will check your eligibility.  If you are eligible, we will contact you to make an appointment. If you are not we will contact you to explain why.

Step 3: Bring your bike in at your appointed time. On arrival, call the telephone number we have given you and please follow the mechanic's instructions.

Step 4: The mechanic will assess your bike and give you a rough timeframe for the work to be completed.

Apply for your free service now.

Click here for a map and directions.

 

When can I drop off and pick up my bike?

We are here for drop-offs on the following days:

  • Tuesdays, 8 am - 7 pm
  • Wednesdays, 8 am - 5 pm 
  • Saturdays 10 am - 2 pm

 

How quickly can you fix my bike?

We will do our best to fit you in as soon as possible.  If this isn’t possible, we will contact you to discuss other options.

When you arrive at our workshop, our mechanic will do a brief assessment of your bike and give you an estimate of how long the work will take. If more issues present themselves while we are working on your bike we will get in touch by phone to update you.

 

What happens if I can no longer make my appointment?

We have limited appointment slots so please contact our workshop on the number we give you as soon as possible so we can give your slot to someone else. We will then arrange an alternative slot. 

We will be as flexible as possible regarding collections, however, due to limited space, we reserve the right to charge for storage on un-collected cycles.

If we have had no contact from you after 30 days, we will be forced to dispose of your bike. 

 

What Coronavirus measures are in place?

Our primary focus is to protect the health of our staff and customers. Our staff are following Government guidelines, including strict cleaning and physical distancing measures. All bikes are handled with gloves and will be fully disinfected before being worked on - and then again before collection.

We are providing drop-off and collection windows to reduce the chances of customers coming into contact with anybody else. If someone else is dropping off or collecting their bike when you arrive, please wait for them to finish - and keep a safe distance of at least two meters at all times.

Help us stay safe: Please do not enter the workshop unless instructed to do so.

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2.  Terms and conditions

We aim to accommodate all bike types. 

All information about our process is outlined in the Frequently Asked Questions above. We ask that customers follow our process carefully, especially during the COVID-19 pandemic, where health and safety are paramount.

We pride ourselves on our attention to detail, workmanship and excellent customer service – and will do our utmost to stick to our high standards at all times.

We are a small operation so during busy times some work may be beyond our capacity. As always, if there are any issues we will contact you as soon as possible to discuss your options.

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3.  Warranty and workmanship guarantee

Our experienced mechanics work to the highest standards. They are qualified to a minimum of City & Guilds Level 2 / Velotech Gold / Cytech Level 2 qualifications – and have between 5 and 25 years’ industry experience.

Parts used to repair your bike may be new parts or suitably refurbished second-hand parts.

 

What happens if I notice an issue?

Please call the workshop on 01332 987250 as soon as you notice a problem.  We will prioritise getting your bike booked back in and any problems resolved to your satisfaction. 

As before, please don’t turn up without an appointment. For safety reasons, anyone who does this will be turned away.
 

What’s covered under the guarantee?

All repairs are covered by our 30-day warranty.  If a fault occurs within this time on an item, we have fitted we will replace it free of charge.

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