We sell affordable, refurbished bikes for adults in a range of styles, makes and sizes. Our bikes are sourced through our "Bike Back" project, which trains prisoners as bike mechanics so they can build a brighter future after release. Our bikes are given a 'Gold' service by prisoners, then they're fully safety-checked by one of our qualified mechanics. For a limited time only, we also have some fab new bikes for sale too!
We are open 9 am - 4 pm, Wednesday to Saturday.
Want to buy a bike? Here's how:
- To buy one of our refurbished bikes, come along to the workshop and browse what we have on the rail. We are open 9 am - 4 pm, Wednesday - Saturday.
- To see the new bikes we have for sale, visit our eBay store, choose your bike and pay for it online.
How to find us
Find us at 19 Cambridge Road, Bristol, BS7 8PS.
Our workshop is based in Bristol prison's car park. We are fully accessible to the public and you will not have to enter the prison to get to us. The prison car park is often full so we recommend parking in the residential roads around the prison. Once past the car park barriers, walk through the prison car park, turn right and our workshop is at the far end of the car park through the high silver gates with a wheel on. Click here to find Bike Back Bristol on Google maps.
We are open 9 am - 4 pm, Wednesday - Saturday.
Get in touch
To check what we have in stock - or try something you've seen on eBay - please call the workshop on 07920 635899. If we can't get to the phone, please leave us a message or drop us a text and we'll get back to you. If you need to get in contact about a bike you've already purchased on eBay, please do so via the "contact seller" option on eBay.
Frequently Asked Questions
Just bought a bike through our eBay store? Thinking of buying one? Something's gone wrong? Please read our FAQs below...
What if the bike I buy isn't right?
We will always do our best to accommodate your needs. If you arrive and the bike isn't right and there isn't a replacement you're happy with - we'll offer you a full refund. If something isn't working properly we will arrange to have it fixed - or we can issue you a full refund.
What happens if something goes wrong after I take the bike away?
We have a 30 day, no quibble guarantee. Please contact us via eBay as soon as you notice the problem and we will either:
- Arrange to fix your bike for you.
- Give you a full refund upon the return of the bike.
Do you ship bikes?
Unfortunately, we don't have the capacity to send bikes to people at this point.
Can I get a discount?
Unfortunately, we don’t take offers on our refurbished bikes. The price quoted is the lowest we can go, whilst still covering our costs. That said, If you are looking for work, you may be eligible for a discounted bike voucher through the “Wheels 2 Work” scheme. Click here to find out more about our Wheels to Work scheme.
* Out of hours collection *
What if I arrive and the bike isn’t right for me?
Please lock the bike up securely and then contact us through eBay to explain the issue. We will issue you a full refund.
What if I arrive and there is something wrong with the bike?
Please lock the bike up securely and then contact us through eBay to explain what you think is wrong. We will either:
a) Fix the bike as soon as possible and email you with another collection window.
b) Issue you with a full refund – you are welcome to purchase another bike online.
What happens if I can no longer make my collection day?
Please contact us via eBay as soon as possible and let us know. We will arrange another collection date.
Is it safe to collect my bike?
During the COVID-19 pandemic, our primary focus is to protect the health of our staff and customers. We have put measures in place to reduce the risk of infection to our customers, staff and volunteers. As the situation continues to evolve, we continue to re-assess our safe working practices and will update the webpage accordingly. Help us stay safe: Please follow all instructions, including keeping a safe distance of at least two meters at all times.
Discounted bikes for people on low incomes
Bristol and South Gloucestershire residents who are looking for work or on a low income can get £100 off one of our refurbished bikes, plus a free lock and lights. Click here to find out more and claim your discount. If you have a Wheels to Work voucher, please call us on 07920 635899. We can then chat about the type and size of bike you need, and arrange a time for you to come and see what bikes are available.