We sell affordable, refurbished bikes for adults in a range of styles, makes and sizes. Our bikes are sourced through our "Bike Back" project, which trains prisoners as bike mechanics so they can build a brighter future after release. Our bikes are given a 'Gold' service by prisoners. Then they're fully safety-checked by one of our qualified mechanics. During COVID-19, most bike sales are being made via eBay, with collection from our Bristol-based workshop. For a limited time only, we also have some fab new bikes for sale too!
We are still open during Covid-19 restrictions for sales and donations!
How do I buy a bike?
- Visit our eBay store, choose your bike and pay for it online.
- We will contact you via eBay to arrange an appointment for collection. Please do not come to the workshop without an appointment.
- We will help set your bike up for your height then you can “test ride” it around the car park. When you are happy, it's all yours!
Where do I collect my bike?
Bike Back Bristol: 19 Cambridge Road, Bristol, BS7 8PS.
Our workshop is based in Bristol prison's car park. We are fully accessible to the public and you will not have to enter the prison to get to us. The prison car park is often full so we recommend parking in the residential roads around the prison. Once past the car park barriers, walk through the prison car park, turn right and our workshop is at the far end of the car park through the high silver gates with a wheel on. Click here to find Bike Back Bristol on Google maps
OPENING TIMES: Can I drop in to buy or collect a bike?
During the lockdown, we are not open for walk-in sales. However, you can call the Bike Back Sales mobile to arrange to see a particular bike (or two) that you have your eye on. See below for details.
How do I get in touch?
If you need to get in contact about a bike you've purchased on eBay, please do so via the "contact seller" option on eBay. If you want to check what we have in stock - or try something you've seen on eBay - please call the workshop on 07920 635899. If we can't get to the phone, please leave us a message or drop us a text and we'll get back to you.
Frequently Asked Questions
Just bought a bike through our eBay store? Thinking of buying one? Something's gone wrong? Please read our FAQs below...
What if the bike I buy isn't right?
We will always do our best to accommodate your needs. If you arrive and the bike isn't right and there isn't a replacement you're happy with - we'll offer you a full refund. If something isn't working properly we will arrange to have it fixed - or we can issue you a full refund.
What happens if something goes wrong after I take the bike away?
We have a 30 day, no quibble guarantee. Please contact us via eBay as soon as you notice the problem and we will either:
- Arrange to fix your bike for you.
- Give you a full refund upon the return of the bike.
* Out of hours collection *
What if I arrive and the bike isn’t right for me?
Please lock the bike up securely and then contact us through eBay to explain the issue. We will issue you a full refund.
What if I arrive and there is something wrong with the bike?
Please lock the bike up securely and then contact us through eBay to explain what you think is wrong. We will either:
a) Fix the bike as soon as possible and email you with another collection window.
b) Issue you with a full refund – you are welcome to purchase another bike online.
What happens if I can no longer make my collection day?
Please contact us via eBay as soon as possible and let us know. We will arrange another collection date.
Is it safe to collect my bike?
During the COVID-19 pandemic, our primary focus is to protect the health of our staff and customers. We have put measures in place to reduce the risk of infection to our customers, staff and volunteers. As the situation continues to evolve, we continue to re-assess our safe working practices and will update the webpage accordingly. Help us stay safe: Please follow all instructions, including keeping a safe distance of at least two meters at all times.
Discounted bikes for people on low incomes
Bristol and South Gloucestershire residents who are looking for work or on a low income can get £100 off one of our refurbished bikes, plus a free lock and lights.
Click here to find out more and claim your discount. If you have a Wheels to Work voucher, please call us on 07920 635899. We can then chat about the type and size of bike you need, and arrange a time for you to come and see what bikes are available.