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Bike Mechanic (Bristol)

Female mechanic teaching a prisoner about bicycle mechanics

We are looking for an excellent bike mechanic with a positive attitude and a passion for cycling to help grow our bicycle recycling and bike servicing operations. You will help more people, from all walks of life, to access a working bicycle. This role is based at our workshop in the car park of Horfield Prison.

Please read all the information below before applying.

  1. Background to Life Cycle UK

  2. Job Description

  3. Key responsibilities

  4. Person specification

  5. Terms & Conditions 

  6. Application Process

  7. Download the job pack

Background to Life Cycle UK

Our Mission

We help more people get cycling, to transform lives and the environment.

What we do

To achieve this, we:

  1. Offer people access to working bicycles
  2. Help people gain the skills and confidence to cycle wherever they want, whenever they want
  3. Offer extra support to anyone who faces barriers to unlock the benefits of cycling
  4. Strengthen the cycling sector: we train new bike mechanics, cycle instructors and partner with Local Authorities, businesses and other charities looking to boost cycling levels.

Our Approach

We work with people to offer practical support to help them cycle, in ways that can scale up and be replicated elsewhere. We want to build independence, not dependence, and help people continue to benefit from cycling beyond our direct involvement.

We are passionate about working in a way that maximises social value and we treat everyone with honesty, decency, openness and respect. We strive for excellence in everything we do, but we aren’t afraid to try new things. We are bold. We are open-minded. We are always learning.

Watch our Two's Company video

Our Values – we believe:

  • More cycling is vital for better physical, mental and environmental health.
  • Cycling can be safe, affordable and practical for most short journeys.
  • With the right support, almost anyone can cycle.

Life Cycle UK was founded in 1999 and works with 9,000+ people a year. We run projects in the West of England, Swindon, Hereford, Bournemouth & Derby. See more at: www.lifecycleuk.org.uk/our-impact   

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Job Description

Bike Mechanic (Bristol)

Full Time (37.5 hours per week)
£18,800 - £21,411

You will work on a mixture of servicing bikes for paying customers, selling bikes to ‘walk in’ customers and to buyers on Ebay, and refurbishing donated bikes for sale. Under the guidance of the Volunteer Coordinator you will work with and support volunteers to refurbish unwanted bikes donated by the public. This may include men Released on Temporary License from Bristol prison, as well as men on release.

You will be an excellent bicycle mechanic, with experience of working on a wide range of bikes. You will have good time management skills, excellent customer service skills and be able to deal professionally with people from all backgrounds. You will work in, and help maintain, a well-equipped workshop, be able to cope with a busy working environment and get jobs done on time to a high standard.

You need to be confident working independently and willing to work in a “socially distant” manner in line with our Safe Systems of Work during the COVID-19 pandemic. The successful candidate will have a proactive personality and always be looking for ways to develop our projects, alongside colleagues and the Project Manager.

Click here to find out more about our projects in Bristol and Derby.

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Key responsibilities

Servicing & Repairs

  • Must be able to service bikes to high standards consistently and efficiently.
  • Offer great customer service, mechanical advice & signpost to other Life Cycle UK services
  • Handle drop-off & collection of customer bikes, and take payment etc.
  • Maintain accurate records relating to the booking in & collection of bikes. Complete accurate records of work needed, work completed, job cards and update digital logs.
  • Ensure tools are correctly looked after and maintained
  • Ensure workshop is managed safely and following HASAWA regulations.
  • Correct, secure and appropriate disposal of waste, following COSHH regulation

Bike Refurbishment

  • Strip down, repair and rebuild donated bikes, using replacement parts when necessary
  • Work within quality assurance process, ensuring all bikes are serviced to a high standard
  • Work with other team members to keep a broad range of fixed bikes in stock
  • Salvage parts from bikes unsuitable for refurbishment
  • Help to scrap / responsibly dispose of bikes unsuited to refurbishment

Bike Sales

  • Perform final checks / sign-off of bikes fixed by others before customer’s collections
  • Excellent customer service skills around selling bikes
  • Administer various low-income & discount schemes to help vulnerable people access a bike
  • Ebay sales: list bikes for sale online; answer customer queries etc.
  • Maintain accurate records of all bikes sold

Working with volunteers

  • Enjoy working with and supporting volunteers to help us to refurbish bikes
  • Enjoy sharing your skills with others and an interest to develop in this area

Other duties

  • Together with the wider team, order parts & spares as required; process deliveries and re-stock our HUB workshop, freelance parts pool and CREATE Centre maintenance area.
  • Be flexible, adaptable & keen to work across Bike Back in any role needed on a given day.
  • Attend and contribute to regular team meetings, flag issues, suggest improvements, assist with overall project development.

Please note: This job description is for guidance. Employees are expected to be flexible and co-operative and to undertake additional duties as required.

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Person specification

Skills, qualifications and experience

Characteristic

Essential

Desirable

Excellent bike mechanic skills (equivalent to CYTECH or City & Guilds Level 2), recent experience of bicycle repair and ability to fix a wide range of bikes, including older models and component compatibility.

        x

 

Experience working as a professional bike mechanic

        x

 

Willingness and ability to work to agreed quality standards to ensure that all bikes leaving the workshop are reliable, safe and roadworthy.

        x

 

Can demonstrate an adaptable, flexible and can do character

        x

 

Excellent time management skills & ability to get jobs done on time.

        x

 

Enthusiasm for Life Cycle UK’s projects and mission.

        x

 

Listening and communication skills.

        x

 

Computer literate: all booking & admin tasks use on-line systems

        x

 

We recognise that not all excellent mechanics have recognised qualification. It is more important you can demonstrate your excellent mechanical skills in practice.

 

        x

Experience of working alongside a wide range of people, including vulnerable client groups.

 

        x

An interest in teaching and learning and sharing skills with others

 

        x

Other relevant factors of the job

Ministry of Justice Clearance
To draw keys to our HUB workshop, you will need to complete Ministry of Justice security checks. These checks are very thorough and includes a look at criminal history. This includes declaring membership of groups or organisations which the Prison Service considers to be racist. If you have any concerns about your ability to pass these checks, please get in touch for a confidential chat.

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Terms & conditions 

Salary: £18,800 - £21,411. This role is at Life Cycle UK salary band 2a

Working hours: Full time (5 days / 37.5 hours per week)

Working days: by negotiation – but Saturdays required.

Contract length: Permanent.

Annual Leave: 31 days paid leave in each holiday year, pro rata. Statutory holidays such as bank holidays are included within this entitlement. 3 of these days must be taken between Christmas and New Year when the Life Cycle UK office is shut.

All employees will receive one extra day of annual leave, pro rata, for every full year they are employed by Life Cycle up to a maximum of 5 additional days.

Pension: 5% contribution to pension.

Other benefits: staff discount on refurbished bike (or Cycle to Work scheme for new bike); free cycle training; free annual bike check-up; discounted Endura cycle clothing; team building meetings and socials; professional development opportunities.

Location: The Life Cycle Hub, HMP Bristol, 19 Cambridge Road, BS7 8PS

Reports to: This post reports to the Bike Back Manager.

Training: Training opportunities will be available: to be discussed on appointment.

Working with volunteers: Life Cycle values its volunteers, who are a major resource and make a vital contribution to our work. You will be expected to encourage, develop and support volunteer involvement in our work.

Equalities focus: Whilst equalities and diversity have always been important to us, we are now on a journey to becoming an anti-racist organisation. This means we are committed to increasing diversity amongst our staff, volunteers and participants – and to actively tackling unconscious bias and structural racism. We expect all staff to share our commitment to be always learning and working to address racial inequality, in order to achieve racial justice both inside and outside Life Cycle UK.

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Application Process

How to apply: 

To help ensure our commitment to a diverse and inclusive workforce please remove all identifying personal information from your CV & Cover Statement including name, address, date of birth, dates of education etc.

Please email hub@lifecycleuk.org.uk with:

  1. A copy of your CV (please remove all identifying personal information including name, address, date of birth, dates of education etc.).
  2. A Covering Statement (max 2 sides of A4) explaining how you meet the Person Specification. Click here for a template document.
  3. Attach these documents to a short cover email that includes:
    • Your name
    • A contact phone number
    • Details of two referees (references will only be taken once your permission is granted).
  4. Fill out our anonymous equalities monitoring survey.

This email will not be shared with the staff doing the shortlisting.  This will be done anonymously.  

Deadline: Monday 11th January 2021 by 10 am.

Start date: We are looking to have a candidate in post as soon as possible

Interviews & selection process

If you are going to be invited for interview you will have been contacted by Friday 15th January 2021. If you have not heard by this time, you were not successful.

Interviews will take place on Monday 18th January 2021 at the Life Cycle HUB, 19 Cambridge Road, Bristol, BS7 8PS. The interview will consist of:

  1. Mechanical aptitude test
  2. Socially-distant interview

Before applying, please make sure that you are available for interview on this day.

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